Privacy Policy & GDPR Compliance

IN GENERAL

The use of the electronic pages and services provided to the visitor/user by the company’s website implies your unconditional agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor/user must carefully read the contents of this page before using the services of our website. If he does not agree, he should leave it and NOT make any use of its services and content.
This privacy policy may change from time to time in accordance with legislation or industry developments. We will not expressly inform our customers or users of our website of such changes. Instead, we encourage you to occasionally check this page for any changes to this privacy policy. Your continued use of the website even after any changes to the Privacy Policy constitute your unconditional acceptance of these terms.

Protection of private data

We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or disclose in any way your personal data, except in cases where it is required.
If you are under 16 years of age, you MUST have your parents’ consent before using the services of this website..

Σχετική νομοθεσία

In parallel with our company’s internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users’ personal data:

1. EU Data Protection Directive 1995 (DPD)
2. EU General Data Protection Regulation 2018 (GDPR)

Personal information this website collects and why we collect it

This website collects and uses personal information for the following reasons:

Pricing/financial information services

In case you purchase any of our services/products, we will keep in our database the information that is necessary for their billing, as well as for communication between us, such as name, address, email, telephone, VAT number, etc. We will contact you in cases concerning payment of services/products, billing balances, recurring charges, information about offers on our products, etc. via email, SMS or telephone. All data transmitted via email is protected by the TLS/SSL security protocol.

Website traffic tracking

Like most websites, this one uses Google Analytics (GA) to track user activity. We use this data to determine the number of people using our website, to better understand how they find and use our pages, and to see their journey around the site. Although GA records data such as your geographic location, device, web browser, and operating system, none of this information identifies you personally to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide us with access to it. We consider Google to be a third-party data processor that is compliant with European law.

Contact forms and email links

If you choose to contact us using a contact form or a link in our email, none of the data you provide will be stored by this website or transferred to or processed by any third party data processor, as defined below in the section “Our third party data processors”. Instead, this data will be sent to us in an email message via the SMTP (Simple Mail Transfer Protocol) protocol. Our SMTP servers are protected by the TLS/SSL security protocol, which means that the email content is encrypted before it is sent over the internet. The email content is decrypted by our local computers and devices.

Electronic newsletter

If you choose to participate in our email newsletter, the email address you submit to us will be forwarded to Mailchimp, which provides us with our email marketing services. Mailchimp is a third party data processor (see the section “Our third party data processors” below). The email address you submit will not be stored in the database within the website or in any of our company’s internal IT systems. Your email address will remain in Mailchimp’s database for as long as we continue to use its services for our email marketing or until you explicitly request to be removed from the list. You can do this by using the unsubscribe link contained in all email newsletters we send you. As long as your email address remains in Mailchimp’s database, you will periodically receive email updates from us about offers on our products or services.

Customer satisfaction survey / customer loyalty program

The data we collect from the website, provided you have accepted the terms of use, may be used for your participation in a Customer Satisfaction Survey where your opinion is asked about the experience of using the website and our products/services or in a customer loyalty program where you receive special discounts/offers on our products and services, under specific conditions.

Advertising campaigns

Third party vendors, including Google, may display our advertisements on websites across the internet. For this reason, cookies may be used to inform, optimize and display advertisements based on the user’s previous visit to our website, as well as for remarketing purposes. You can opt out of such use of cookies by Google by clicking here. You can also opt out of the use of such cookies by third party vendors by clicking here.

About cookies

What is a cookie?

The term “cookie” refers to a small data file consisting solely of a string of information in text format, which a website transfers to the web browser on your computer’s hard drive, either temporarily for the duration of your visit, or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains certain anonymous information. A cookie typically contains the name of the domain from which the cookie originated, the “lifetime” of the cookie, and a value (usually in the form of a randomly generated unique number).

Types of cookies

The main types of cookies that websites may use are described below.

• Session cookies These are temporary cookies that remain in your device’s browser’s cookie file only during your visit and are deleted when you close the browser.
• Persistent cookies These remain in your device’s browser’s cookie file even after you close the browser, sometimes for a year or more (the exact length of time depends on the lifespan of each cookie). Persistent cookies are used when the website administrator may need to know who you are across more than one visit (e.g. to remember your username or your preferences for website customization).
• First-party cookies These are cookies that are installed in your browser and/or on your device’s hard drive by the website you are visiting. This involves assigning a unique identifier to you for the purpose of tracking your navigation on the website. Website operators often use first-party cookies to manage visits and for identification purposes.
• Third-party cookies These are cookies used by third parties, such as social networks, to track your visits to the various websites on which they advertise. The website operator has no control over these third-party cookies.

Τα cookies σε αυτό τον ιστότοπο και πώς να τα διαχειριστείτε

On this website, we use cookies to improve the experience of our visitors. The functionality of the website will be significantly affected if you disable or do not accept the use of cookies.
Below is information about the third-party cookies we use on this website, including how to disable them and the effect of disabling them on the functioning of the website. If you would like more information about how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org.

Google Analytics cookies

Google Analytics cookies are performance analysis/tracking cookies that allow us to collect anonymous information about how visitors use our website. These cookies can tell us how many visitors use the website, the time and duration of access, and also provide information about how visitors navigate around the website. This information helps us to improve the way our website works. It is anonymous information and does not contain personal data.
The information collected by Google Analytics cookies about our website is transferred to and stored on Google servers in accordance with Google’s privacy policy.
For more information about Google Analytics, please click https://support.google.com/analytics/answer/6004245
You can disable tracking by Google Analytics by clicking https://tools.go ogle.com/dlpage/gaoptout?hl =en=GB
If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The operation of the website will not be affected.

Cookies from video service providers (Google, Vimeo, DailyMotion etc.)

These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service.
If you disable these cookies, you may not be able to view embedded videos from our website.

Cookies from social networks

Third-party social networks may place cookies on your device if you choose to share material from our website with them by clicking on one of the embedded buttons titled “Share”.
If you disable these cookies, the “Share” feature will not be available.

Cloudflare Cookies

Cloudflare’s DNS records are used to provide secure connections between visitors and our servers and to protect our servers from DDOS attacks. The cloudflare cookie helps identify the visitor as trustworthy.
More information about the cookie can be found here: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-

About this website’s server

All internet traffic (file transfers) between this website and your browser is encrypted and transferred via the HTTPS protocol using SSL (Secure Sockets Layer). In order to ensure the smooth and secure operation of our services, our servers record the user’s IP address and, in cases of failed connections, the login username in log files, through security systems (firewalls, ddos ​​filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All of the above data is retained for short periods of time on our servers with modern security protocols, so that only authorized personnel can access them and only in cases to avoid malicious actions.

Our third-party data processors

We use a number of third parties to process personal data for us (e.g. datacenter services, hosting services, backup services, payment providers, shipping companies, marketing services, etc.). These parties have been carefully selected to comply with the legislation referred to in this text.

Data breaches

For any personal information stored in our database, all necessary measures will be taken to secure it.
We will report any illegal breach of this website’s database or the database of any third party data processor to any and all directly interested parties as well as to the authorities within 72 hours of the breach, provided that it is obvious that personal data stored in identifiable form has been stolen.

Data access

For any personal information stored in our database, you have the right to access, correct, and delete it. You can obtain information about this and its limitations by contacting us.

Data Controller

You can contact the editor of this website at the email listed on the contact page.